For home care businesses, especially for the smaller agencies it's extremely important to keep their home care manuals up-to-date and in the revised form. All the important policies and healthcare procedures should be accurately inserted in such manuals, so that it becomes easier for the home care professionals to adopt the best practices. Updated policies are essentially needed for the agencies, to maintain a professional framework and follow the professional ethics properly. To get rid of customer related questions or issues, the manuals help the care providers to follow the specific industry regulations and simply them in their general practices. A well-maintained and regularly updated home care manual can help to clarify the employees' duties and responsibilities and sets properly administrative policies, to be strictly adhered by them.
Basics of Home Care Manuals:
Every home health agency needs to follow a stringent rules and regulations and to implement them in their services, in the most professional manner. The home care manuals enlists everything including staff training procedure, working procedure and providing hospitality services to the clients. A well written manual provides requisite guidance to the professionals to perform their duty in compliance with state and federal regulations.
If the agency does not have a manual, it puts the agency into a significant risk. The hospice staffs would not follow any procedures, which can have tremendous negative impacts on the agency's reputation. By maintaining proper home care manuals all the staffs will remain aware of the legal medical norms. If needed, the agency can also consider publishing a digital version of the manual on their website, to increase working efficiency of their staffs and health care consultants.
Updating the manual regularly:
It is also very important to update the manuals yearly or at regular interval of time. Once the manual gets up updated, the agency should make sure to delete or remove all the older version of the manuals, to prevent any discrepancy. Staffs could follow the revised version of the manual and perform their duties efficiently. If the agency has updated the digital version of the manual, it is better to send the link or copy to the corresponding mail of their employees. They can have a direct access to the updated version of the manual and can follow the norms and regulations effectively.
The hospitality industry is constantly evolving and the agency needs to stay updated by inclusion of latest industry regulations in their manuals. The well-maintained manual can also help the agencies to maintain their accreditation and occupy topmost position in the competitive business.
Possessing an updated and well-written home care manual is very vital to run the home health care business with better professionalism and train the employees properly. Based on the specific services provided, the manual should consist of separate sections, to clearly indicate the norms and regulation to the corresponding group of employees. Some of the important things to be included in the manuals are:
· Administrative rules
· Education and training of employees
· Home care policy
· Performance improvement
· Safety management
· Information management
· Financial management
· Client care
With proper norms and regulations the hospitality agencies can continue their services smoothly and help their clients to avail industry-specific healthcare services.